Building the Digital State: How Technology is Transforming Government Services in NSW

Elizabeth Mildwater will share how New South Wales is advancing its vision of a modern, customer-centric public sector. As governments increasingly operate as digital service providers, the discussion will highlight the state’s progress in leveraging digital platforms, data, and emerging technologies to enhance the way citizens and businesses interact with government.

Members will gain insights into the development of digital government infrastructure, including the role of data and artificial intelligence in improving service delivery, as well as the importance of trusted digital identity and secure data environments. This boardroom briefing will also examine the broader opportunities created by government-led digital transformation, particularly for collaboration with industry and the growth of innovative technology ecosystems.